Shipping Policy
Outerworld Designs Shipping Policy
Welcome to Outerworld Designs, your premier destination for innovative vacuum cleaners that elevate your cleaning experience. We are dedicated to ensuring that your journey from browsing to buying and beyond is seamless, enjoyable, and hassle-free. Below, you will find our comprehensive shipping policy designed to keep you informed every step of the way.
Contact Information
Should you have any questions regarding our shipping policy or require assistance with your order, please do not hesitate to contact us at [email protected]. Our dedicated customer support team is here to help you with any inquiries or concerns.
Processing Time
We strive to process all orders promptly. The processing time for orders is 1-2 business days from Monday to Friday. Please note that orders placed on weekends or holidays will be processed the next business day.
Shipping Time and Method
Once your order has been processed, our shipping time is typically 8 to 15 business days from Monday to Friday. We are proud to partner with FedEx for all our shipping needs, ensuring that your order arrives safely and on time. Please note that shipping times are estimates and can vary due to factors outside of our control.
Shipping fee in US
We offer standard shipping throughout the US for a fee of $5.99 for all orders placed on the website. With no minimum purchase required, we believe in making our innovative vacuum cleaners accessible to everyone
Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This number allows you to monitor the progress of your shipment via the FedEx website. Stay informed every step of the way, from our warehouse to your doorstep.
Shipping Restrictions
Currently, we only ship within the United States. We are working diligently to expand our shipping destinations and hope to serve international customers in the future.
Tax-Free Shopping
Enjoy tax-free shopping on all orders. The price you see is the price you pay, with no hidden fees or taxes added at checkout.
Delivery Problems
If you encounter any problems with delivery, such as a delay or failure to receive your package, please contact us immediately. Our team will work tirelessly to resolve the issue and ensure your satisfaction.
Damaged or Lost Items
In the unfortunate event that your order arrives damaged or is lost in transit, please contact us within 48 hours of the scheduled delivery date. We will promptly investigate the matter and provide a replacement or refund according to our Returns & Exchanges policy detailed below.
Returns & Exchanges
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy. Please visit our Returns & Exchanges page for detailed information on how to initiate a return or exchange.
Adherence to Google Shopping Policies
At Outerworld Designs, we adhere to all Google Shopping policies to ensure that our products and services meet the highest standards. This commitment to excellence is at the core of everything we do.
Conclusion
Thank you for choosing Outerworld Designs for your vacuum cleaner needs. We are committed to providing you with an exceptional shopping experience, from the moment you visit our website to the joy of unboxing your new vacuum cleaner. Should you have any questions or feedback, please reach out to us at [email protected].